Order &
Shipping

1 

Order Processing

Once your order is successfully placed, you will receive an email confirmation from us along with the order details. If you do not notice such an email, please check your spam mailbox or contact us for confirmation.

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Please review and ensure you have entered your order's correct address. If you wish to change the delivery address upon your order, do contact us within 2 hours after your order placement for the change to take effect. We will not be able to make changes to your order after it has been shipped.

2

Same / Next Day Delivery

We take pride in getting your order to you as soon as possible.

For Kuala Lumpur & Klang Valley areas, we offer in-house Direct Delivery at your convenient location for quickest receipt. Please follow the cut-off timeline* below on this service: -​

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• Same Day Delivery – Order by 11.00am of the day.

• Next Day Delivery – Order by 5.00pm of the day.
   

Select "Same / Next Day Delivery" as your shipping option at checkout page. A flat rate of RM10 will be charged for this service.

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*Subject to real-time delivery traffic and arrangments.

3

In-Store Pick up

Enjoy the convenience of collecting your order in person for FREE.​ Select "In-Store Pick up" at checkout page for this service.

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Within 2 hours of your order confirmation, we will contact you to schedule and confirm your pick-up time slot. Kindly collect only after receiving your "ready for collection" notification.

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Pick-up Hours
Mon-Fri: 10.00am to 5.30pm
Sat: 11.00am to 1.30pm

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Location

Lobby, Tower A Pinnacle PJ, Jalan Utara C, 46200 Petaling Jaya, Selangor.

4

Parcel Shipment

We endeavour to process all orders and ship out soonest within 24 hours.

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After your order is shipped, you will receive an email notification from us on the shipping status and tracking number. Please allow 24 hours for the tracking information to be available on the relevant courier’s platform. 

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If you have not received your shipping confirmation email within 2 business days, please contact us with your name and order number, upon which our team shall conduct a quick verification for you.

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Upon shipment, your order shall be delivered in average on the following timeframe*: -

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• West Malaysia – 1 to 3 working days.

• East Malaysia – 2 to 5 working days.
  
   

*Subject to real-time courier traffic and festive seasons.

5

International Shipping

We are pleased to offer international shipping, bringing Gentlemade's collections to customers around the world.

International orders are carefully prepared and dispatched from Malaysia through our trusted logistics partners, with shipping fees and estimated delivery times displayed at checkout page, based on the destination country.

 

*Note: International shipments may subject to customs duties, import taxes, procesisng fees or other charges imposed for clearance in the destination country. Such charges shall be borne by the recipient.