Return &
Exchange

For your pleasant shopping experience, we provide a 7-day free return / exchange for all your order(s) with us. Just follow the simple steps below: -
 

1. Contact our Team and convey your request for a return or exchange. 
    

2. In your request, kindly provide us with some key information regarding your order as follows: (i) Name; (ii) Contact number; (iii) Email address; (iv) Order number; (v) Item and reason for return / exchange.​
    

3. With immediacy, our Team will process your request and provide further guidance within the same / next business day.
    

4. After verification, you will just need to ship back the item(s) to us in its original received condition (incl. product packaging and product card, etc) with shipping information.
    

5. Once your returned item is well-received in its original condition, our Team will get in touch with you to proceed with the refund / exchange arrangement within the next two business days.
    

​Amid the return / exchange process, we seek your kind attention that: -

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• Refund is only applicable to the value of the returned item(s) and the return shipping fees (if any), excluding the original shipping fees on your order.
   

• We shall not be held responsible for the status and condition of the return shipment.
   

• No refund will be given if the returned item(s) is damaged or lost during shipping. In this regard, we strongly advise secure packaging on the item(s) before shipment.

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All international orders are eligible for our 7-day return and exchange policy, subject to the conditions and procedures outlined above.
 

In addition, we kindly seek your attention to the following arrangements:
 

1. Return Shipping: Customers are responsible for arranging with the costs of international return shipments, except for the case of incorrect or defective item received.
    

2. Customs Duties & Taxes: Any customs duties, import taxes, clearance fees, or related charges incurred in connection with the return shipment shall be borne by the customer, where applicable.
    

3. Return Authorisation: All international returns must receive prior confirmation from our Team before shipment. Kindly ensure that the returned item is securely packaged, accompanied by the necessary shipping documentation to facilitate customs clearance.
    

4. Shipping & Transit: We strongly recommend using a reliable courier service with shipment tracking. Please note that international transit times and customs clearance procedures may vary depending on the country of origin.
    

5. Refunds & Exchanges: Upon receipt and successful verification of the returned item, our Team will proceed with the refund or exchange arrangement in accordance with our standard return policy. For exchanges, additional international shipping charges may apply.
    

Should you require any assistance, please contact our Team for clarification.